Ticket #160 (assigned bug)

Opened 16 years ago

Last modified 15 years ago

Bug: User asked to login repeatedly on 18+ content

Reported by: brent Owned by: deepu
Priority: critical Milestone: Beta 16.2 Release
Component: main web platform Version:
Severity: Evaluating (Tech) Keywords:
Cc:

Description

*****************************************************


name: Jim Lebzelter

email: jrleb@… <mailto:jrleb@…>

phone: 9893452729

message: With the videos that say they are for mature audiences only
and require a log in, every time I log in the same request for log in
comes up. I never get to watch the video. Any idea what\'s wrong?

**********************************************************

name: Orville Griffiths

email: orville_griffiths@…
<mailto:orville_griffiths@…>

phone:

message: Your user interface is messed up. When I try to watch the
video on childbirth it repeatedly asks me to login or register.

***********************************************************

name: James Sharkey

email: Sharkmonster_2000@…
<mailto:Sharkmonster_2000@…>

phone: 3177500418

message: I have registered for the website to view the videos - but it
keeps telling me that I am not old enough. I am born in 1965. Help
please

Change History

Changed 16 years ago by brent

Status: Cannot reproduce - Waiting for user response to email sent by Chris.

Changed 16 years ago by brent

  • owner changed from brent to khaled
  • status changed from new to assigned
  • milestone changed from Delayed / Long Term Items to Beta 16 Release

this has been identified as an IE issue that happens internittenly (khaled duplicated in the office)

Changed 16 years ago by khaled

  • component changed from unknown / unassigned to main web platform
  • severity changed from New / Just Added to Evaluating

There is a good possibility that it's tied to the Ad Service, perhaps a specific javascript Ad Item is stomping on our variables. Or possibly an error in their code is causing the browser to bail on error stopping any future javascript from being executed.

Possible solutions:

1. Rename our local variable via a healthguru only pre-tag (like HG_).
2. Alter the location in file where the login scripts are loaded so that they are ahead of the Ad items loading.

Changed 16 years ago by khaled

  • priority changed from major to critical

Additional Reports:

name: David Sparrold
email: davspa@…
phone:
message: I used to enjoy your website. it was very informative. i just
had to create an account and every time i want to want something, it asks me
to login, even thought it shows my account info. i guess i\'m not going to
waste my time on this, because of the login crap.

name: Thomas Foster

email: thomascharlesfoster@…

phone:

message: Health Guru sign-in button is not working. I have been unable to enter the site for two days.




name: Kevin

email: LeroyBrown?@fuse.net

phone: 513-

message: It won\'t let me log in... I put my info and it keeps going back to the registration page. Frustrating.

Changed 16 years ago by brent

  • milestone changed from Beta 16 Release to Beta 17 Release

Changed 15 years ago by brent

  • milestone changed from Beta 17 Release to Beta 16.2 Release

Changed 15 years ago by khaled

  • owner changed from khaled to deepu
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