Ticket #184 (new feature)
Opened 16 years ago
HG Help Center: Technical Question Request Form : Parent 182
Reported by: | khaled | Owned by: | lei |
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Priority: | major | Milestone: | General Pool Projects |
Component: | standard platform | Version: | |
Severity: | In Design (Tech) | Keywords: | |
Cc: |
Description
Provide a page that allows a user to ask a question that is not in the Common Questions page (not checked). This is accessed via the Common Questions page and requires that the user email is captured as well as a question text area. We need to also capture the user information. All data needs to be stored in a log table.
Some kind of display needs to show the dialog between user and tech support person.
A back office management tool for this function is also needed.
Parent Ticket:#182
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