Ticket #308 (new bug)

Opened 15 years ago

Last modified 15 years ago

Some Pre-Rolls are triggering Companion Banner but no Companion Banner is displayed

Reported by: khaled Owned by: khaled
Priority: major Milestone: Live Bugs and Errors
Component: standard platform Version:
Severity: Bug: Confirmed Keywords:
Cc:

Description

There are cases when a Pre-roll indicates that it has a companion banner and triggers the Companion Banner Slide-Out Display.

When the Slide-Out Display renders, it contains no companion banner graphics, instead showing a black box with close button and advertisement tag only. At the end of the pre-roll, the Slide-Out Display successfully slides back in.

Attachments

CompanionError-061010.jpg (194.5 kB) - added by khaled 15 years ago.
Screen capture of companion banner error

Change History

Changed 15 years ago by khaled

Investigation of this reveals at least one possible cause:

Certain pre-roll campaigns are supplying a graphic that is a 300x250 pix transparent jpeg. This image renders properly into the box, but is a transparent image.

Changed 15 years ago by khaled

Screen capture of companion banner error

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